Privacy Policy

1. Introduction

Criollo.Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at criollo.studio and use our AI-powered business planning platform (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account.
• Business Information: Details about your business idea, market, industry, and goals that you provide through our intake process.
• Payment Information: Billing details processed through our third-party payment processor. We do not store complete credit card numbers.
• Communications: Messages you send to us via email, contact forms, or support channels.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns.
• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• IP Address: Used for security, rate limiting, and approximate geographic location.
• Cookies: Small data files stored on your device to maintain session state and preferences.

3. How We Use Your Information

• To provide, maintain, and improve the Service, including generating your business plans, market research reports, and financial projections.
• To process transactions and send related information, including purchase confirmations and invoices.
• To send administrative communications such as updates, security alerts, and support messages.
• To personalize your experience and deliver content relevant to your industry and business stage.
• To monitor and analyze usage patterns and trends to improve the Service.
• To detect, prevent, and address fraud, abuse, and technical issues.
• To comply with legal obligations and enforce our terms of service.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our platform (hosting, analytics, email delivery, payment processing). These providers are bound by contractual obligations to protect your data.
• AI Model Providers: Business information you provide may be processed by third-party AI models (such as OpenAI, Anthropic, or Google) to generate your business plan. This data is sent securely and subject to each provider's data processing agreements.
• Legal Requirements: When required by law, subpoena, or government request, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Essential Cookies: Required for the Service to function, including authentication and security.
• Preference Cookies: Store your settings such as theme preference (light/dark mode) and language.
• Analytics Cookies: Help us understand how visitors interact with the Service to improve the user experience.

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Service.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure server infrastructure, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain data after account deletion for legal compliance, dispute resolution, or legitimate business purposes. Business plans and generated content remain accessible in your account until you request deletion.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention obligations.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to certain processing activities, including direct marketing.

To exercise these rights, contact us at info@criollo.studio.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. We ensure appropriate safeguards are in place when transferring data internationally.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: